Delivery

We hold a large amount of stock here in Devon, which allows us to dispatch rapidly. Orders placed before 12:00 noon are dispatched the same day on an express next-day service. We typically use Parcelforce or DPD, and while most orders arrive the next working day, please allow 24–48 hours for delivery.

• Weekday and weekend deliveries are available at no extra cost — we’ll cover this for you.

• If your request is urgent, please contact us and we’ll do our best to help.

At checkout, the delivery timescale will be shown. If we have stock already on its way to us, the system may state 5–7 working days. Rest assured, we’ll always do everything possible to get your order to you as quickly as we can.

We reserve the right not to accept your order if there has been a pricing error

Returns

If you're not fully satisfied with your item(s), you can return any unused product to us within 30 days of receipt for a refund or exchange. Please contact us within these 30 days to arrange the return.

• Items must be unused, unmarked, and free from any signs of use (including pet hair, marks, scents, etc.).

• All products must be returned in their original packaging, packed as received, and in a resalable, “as new” condition.

• You may take the item out of the packaging once received to confirm suitability, but it must not be used outdoors.

If you change your mind, or if your dog does not fit the wagon, we will refund you minus the costs of delivery and return (typically around £30). This is why it’s important to speak to us before ordering if you are unsure which wagon is best — we’re always happy to help you choose the right one.

Warranty

With a factory warranty, InnoPet promise to address any issues with the product or even replace the product within a certain period if we deem it necessary. If something isn't right due to how it was made, you don't need to worry. This ensures that the product meets the expected quality.

Below is an overview of the manufacturing defects covered under the warranty:

• All manufacturing defects in the solid frame (24 months).

• All manufacturing defects in the axles (24 months).

• All manufacturing defects in the wheels (24 months).

• All manufacturing defects in the safety harness (24 months).

• All manufacturing defects in the fabric/covers and zippers (12 months).

The warranty is NOT transferrable to a second owner.

We stock a wide range of spare parts if your problem is not covered by the warranty - please contact us.

Please see the InnoPet website here for further information on the warranty

If you do need to submit a warranty claim - please complete it here

*Mainland UK delivery included. We will deliver elsewhere but it may incur additional costs